I will tell you a little about myself. I was a TOCARA jewellery consultant, until recently.I am not trying to sell anything. I only wish to know if their are any other people out their, who have been mislead by this company?
I was a Tupperware consultant, then a Parytlite consultant and have now been with Tocara for over 3 years. They are NOT misleading. They have an open door policy and even the president involves himself with the consultants and customers - ensuring everyone's satisfaction
I sold this product for 2 years, until now I did not know what a scam their company was. It operates under a sort of pyramid like sales approach.
Incorrect. Do your homework before writing things. According to wikipedia:http://en.wikipedia.org/wiki/Pyramid_scheme:"A pyramid scheme is a non-sustainable business model that involves promising participants payment or services, primarily for enrolling other people into the scheme, rather than supplying any real investment or sale of products or services to the public."
As consultants we were told to tell people about the fine quality silver jewellery they sold. I was originally told that the jewellery was made in Canada, with a lifetime warranty on defects.
this crap is mass made in China!!!
Nowhere in the catalog or on their website does it state that it is made in Canada. However it does state that their product is "backed by the Tocara guarantee. This includes a 30 day refund with no questions asked and a lifetime warranty against manufacturing defects."
I purchased aroud $2000.00 dollars of DEMO pieces. The first time some of the pieces were handled, and I mean only removed from their packages or off their display rack, they fell apart. Did this clue me in to their inferior quality, OOOOOOOH no, I was too stupid to see it at first, and believed the companies lies that under 2% of their jewellery was really defective.
I have since evaluated the % of defective jewellery, that just I have purchased, it comes to more than 22%. My husband who tried to sell this product at his place of work, expecting it to be a quality product, has lost all credibility with his co-workers of 32 years.
My husband is very much so frowned upon at both his work and by many of his friends, because of these jewellery sales. We have reimbursed many people out of our own pockets, because TOCARA, does not stand behind it's products. TOCARA has also since 2009 changed their warranty policy, so as not to repair their defective jewellery at their cost. You now must pay for them to look at the jewellery and they get to decide wether or not it is a defect.
How does a company get away with these lies? Why are there no avenues of recourse for people who have been dupped into selling for companies like this?
TOCARA produces their jewellery in a third world country, Thailand, using GOD only knows what kind of lobour standards. A country that is known for child labour and extreely poor wages. A country that has suffered form some of the very worst world disasters ever. Yet TOCARA still preys upon these poor labourers.
At this time I have been trying to get TOCARA, to replace a pair of earrings, that was worn 3 times. The French clasp hinge broke, it was defective. For 5 weeks I e-mailed them, my e-mails bounced back saying they were experiencing high demands on it and would get back to me, soon.
After 2 weeks I received an e-mail, saying that they could not find my clients purchase order. I e-mailed them the information and they did not get back to me. Two more weeks later I informed people who where higher up in the company about my situation, she sent an e-mail that she would get back to me the next day. No answer still after a week. Today I sent a screaming e-mail to as many people as I knew, who were involved with this company. I also sent my information to THE BETTER BUSINESS BUREAU< CANADA AND USA.
Finally, taday a response. not from anyone that could make a difference, at first, but the trickle down to someone who counts, did occur.
I matched my complaints against their company high up peoples excuses and explainations. It was quite simply to catch them in their own corporate lies. They claim to bbe a FAIR TRADE, Company, but can show no evidence as such. They claim that their product has a low defective rate, which I myself have witnessed to be a lie. They claim that the price of silver 92.5 sterling is driving the price of their products up. They do not mention, the fact that the pyramid has grown so large that they inflate the price, so that fat commissions to the HIGHER UP LEVEL, can be fed.
As of todays end, I was told that TOCARA had replaced the defective earrings, they say they waived the $7.50 charge to me, [for them to look at the piece], I was also told they would refund the original cost of the earrings, no evidence that they have done any of these things yet, but it is what they said. I do believe we have a guilty plea, at this time. What do you think?
Please if any of you have had dealings with this company, please post.
I will try my best to bring them to their knees, even if it only means they are praying for me to just go away. Do not let places like TOCARA make you another victum. Please do not buy their jewellery, it is built on lies and abuse of humanity.
Please help me to raise concern and awareness about this company TOCARA. They say they make high quality product, but their prices are inflated to feed the paycheques of their pyramid like corporation. DO NOT BE A VICTUM. DO NOT BUY THIS PRODUCT. Please pass this info along to others.
The more people that post what they are doing, such as not answering their telephones to take complaint, and not responding to their e-mails about their poor quality product, the more chance we have, to bring these dishonest companies down. Post on your own sites warnings not to get involved in this company TOCARA.
I will check back for responses to my blog, shortly. Put a big thumbs down to TOCARA, in the name of humanity and to warn people not to be taken in by mere words. TOCARA lies, it cheats, it abuses third world workers, it makes false claims about it's products, so do many other companies, but let us start by bringing this one down. TOCARA is a fraud.
Go check ou the prices of silver jewelry in Thailand. After you do go and check the prices of similar pieces from the TOCARA websit. You will notice TOCARA charges on average 90% more for their product. Why, to feed the already fat wallets of their multi-level market sales people. So, the rich get richer and the poor just get to suffer, help take down these companies that take advantage of the poor nations, so that they can enjoy more expensive cars in their driveways, boats at their marinas, expensive trips with their girlfriends, etc.
TOCARA is a company, with no ethics, no heart and no compassion. They are reaping millions of dollars in rewards for their multi-level, pyramid style structure. They have understaffed their company, so that when you have a complaint, they do not answer your e-mails or their telephones. They only post messages about what a high demand they have on queries and they will get back to you. Well goodluck with that, it is over 5 weeks that I have waited for resolutions to my clients problems. For months now TOCARA says it is aware of the situation and is trying to correct it. HA The only correction they are working on is maybe buying a better phone system????? Stil not in effect. I wonder how many months that will take. I think that with their now charging fees to people who have purchased their poor quality and quite often defective jewelry, with just get tired of trying to get a response from these people. TOCARA is taking advantage of the frustration of our human nature.
In 2009 TOCARA had a computer system crash, losing all of information that had bee registered on their site. The consultants lost their client lists, sales records and all the personal information they gathered on their clients, including credit card numbers, addresses, and birthdates. The TOCARA system was not secure, and yet consultants were told to enter all their clients info. How scary is that.
So what did the consultants do??? Nothing, they continued to manually feed all they same info back into a temporary computer system, put up to retain the cash flow of the TOCARA headoffice. Did we bat an eye when once again in less than 6 months, we were told that a totally new system was up and running for us, and that once again the information in the temporary system would not be transfered to the new system. No, like stupid sheep, we just went along with TOCARA, even going as far as to PRAISE them on their new computer system. Are we all fools?????
I will no longer be a fool to TOCARA's brainwash. I now realize, this company lies to it's consultants so that they can make higher profits. Tocara ignors the complaints of the unfortunate people who purchased their silver jewelry at an inflated cost. TOCARA continues to recruit more consultants to sell their fraudulent products, even they are so understaffed that there are months of backlogged complaints they have not attended to. Do you really want to be a victum of such a poorly run company. DO NOT UNDER ANY CIRCUMSTANCE, support this company. Make a statement refuse to buy their jewelry, tell your friends and family or just blog it, that TOCARA has no ethics, they are cruel, and using both Thailand's people and Canadian and American people to further their profits, with their poor quality silver jewelry, sold at outrageously inflated costs.
So here is a direct quote form the Tocara product guide:"ABOUT USDaring to do things differently because it is time to do things differently is a challenge. Founders Randall Markus and David Sigal have over the past 30 years used this principle to create one of North America's most successful fine jewelry design and manufacturing businesses. They founded Tocara to create a line of exclusive fine jewelry marketed direct to customers through independant Consultants. Each exclusive Tocara product has designer styling and quality at affordable prices."This is a very misleading?????? statement, or maybe just an outright lie. It certainly leads you to believe that Tocara is a North American manufacturing business. THIS IS A HUGE LIE, all the jewelry for Tocara is made in Thailand. Tocara is not a 30 year old company, those references are to another jewelry company these men own or worked for.
Why did they print this as the opening of every product guide the have produced? Here is why. How would it look to perspective clients, to read. Tocara is owned by Randall Markus and David Sigal. They have cheap jewelry made in Thailand, and sold in North America, at hugely inflated costs, so as to reap huge profits for their multi-level, pyramid like, company.
I'm glad you posted this as I found a catalogue at work and was interested but not now.
Ok firstly...every single company in business operates a pyramid type of scheme. In the corporate world you have president vice president director manager supervisor and all of the drone workers at the bottom. Each one of these people earn salary based on the production of their workers. Tocara is no different. If you airheads take the time to research current cost of metals worldwide, you will see that tocara's product is comparable with international standards and not overpriced. Not sure about all these complaints about customer service. As a consultant I have returned any defective items with absolutely No Problem! I have always been able to reach a customer service agent. As well, all consultants have an upline leader to call if difficulties arise. Don't think any of the metal pieces you buy from a jewellery store come from anywhere different than 3rd world labor cheap countries. It ALL comes from the same place unless you are actually designing and making it yourself. All this topic is just a place for people to blame the company when they didn't do the work to make their business work, and want to blame someone else for their mistakes. Tocara is very open about exactly what the roots of the business are. If you had done your homework BEFORE you jumped into the business, NOWWHERE DOES IT SAY THAT TOCARA IS A NORTH AMERICAN MANUFACTURER. This is just hilarious condsidering 85% of all consumable products in North America are NOT made in North America. Stop whining you bunch of losers. If you do your work in your own business, you will totally succeed
I tried working for them for a few months with little success, I got two bundles of jewelry on a payment plan, they called me twice a week for payment and when I couldn't pay I returned the jewelry, I had paid almost 400 for a starter kit, they will not give me a complete refund, they are keeping payments as well as 10% on top of that, so I get 80 back, even though they stated the jewelry is in perfect condition, only problem is... still no refund, no one answers the phone there and no one will call me back, Even the owner RANDALL MARKUS refuses to answer any of my emails. SCAM SCAM SCAM I have reported them to the BBB as well I have contacted ON YOUR SIDE CTV television, I encourage you all to do the same.
To Former Tocara Consultant -- You are probably upset at not succeeding in your business the way you thought you would, and when you ran into a customer service issue you went ballistic -- with 18 initial consecutive entries, and then 7 more consecutive entries once you changed your name to "Former" Tocara consultant -- there is a total of 25 ENTRIES ALL FROM YOU! You need to take a deep breath......... your life is more important than this.
"It operates under a sort of pyramid like sales approach"From wikipedia: A pyramid scheme is a non-sustainable business model that involves promising participants payment or services..rather than supplying any real investment or sale of products or services to the public. This company does not have a pyramid scheme. Their business model is self-sustaining, meaning that they are NOT setting up a system where they will end up paying out more commissions than they are earning if it were to continue. You only make a commission to 5 levels down (which drops as you go down) and your commission is entirely based on the sales volume of your recruits, thereby being self-sustaining and not in any way fraudulent." I was originally told that the jewellery was made in Canada, with a lifetime warranty on defects."Perhaps this person was told that the jewelry was made in Canada by their sponsor. If so, it was their sponsor that was at fault."You now must pay for them to look at the jewellery and they get to decide wether or not it is a defect."If the product is found to be defective more than 6 months after purchase, they charge a $7.50 handling fee. They are up front about this. I had a couple of items arrive DAMAGED by the post office, and they even paid the return shipping for the exchange for me and sent me a brand new item back to replace the damaged piece. If it takes someone more than 6 months to discover a defect in their jewelry, they shouldn't get upset with the company for charging them a handling fee which they could have avoided by just examining their jewelry before the 6 months was up."I have since evaluated the % of defective jewellery, that just I have purchased, it comes to more than 22%."I purchased 80 demo pieces. Out of those I had zero defective, and three damaged in shipping which they replaced for free."They have understaffed their company, so that when you have a complaint, they do not answer your e-mails or their telephones. "My experience is that I have gotten responses to all my emails within 24-48 hours, and always gotten someone to answer the phone.All the stuff about Thailand and poor labor standards etc.... they cite no facts whatever to back up all of their assumptions/guesses.As far as keekster's comment goes, people should realize that jewelry bundles and starter kits are non-refundable. They were totally forthright with me on this fact when I asked about this prior to purchasing. However, when you get $1000 worth of jewelry for $199 (which is the cost of the starter kit if you buy it outright, I'm not sure where the $400 figure is coming from), you can still sell it all at 50% off and make a pretty good profit back on it if you decide to give it up in the end. If you don't have confidence that you have the sales skills or ability to even do that much, and you also can't afford to eat the $200 yourself and keep the jewelry, you probably shouldn't make this investment to start with.And anyway, why would someone stay with a company for two years if they were so terrible? There are so many issues with the information given here that it seems suspicious to me... Why repeat the name of the company a ridiculous number of times in a zillion individual posts if you weren't intentionally manipulating this page to try to get this post as high up in the search engines as possible?? I am wondering if they are working for a competing company perhaps?? We shall see if my post gets deleted now... :)
Great Information, i really appreicate your efforts taken for the same to share it with all.jewelry store in canada
Your jewelery is gold and diamonds. From what I understand this is suppose to High quality Fashion Jewelery. You cannot compare Gold and Diamond jewelery to this product.
Hi I went to a Trade show in Saskatchewan. I was told by the consultant that it was made in Canada. I know full well that there is no Jewellery made in Canada. The wages prices are too high. I really dont care where it is made but please be honest. The web can tell you anything you want if you check it out. It makes people have to be more honest than they want to be
The jewelry is designed in Canada not made. It's fine jewelry at an affordable price and personally I think it's beautiful and have order many pieces without any trouble. I had one costumer receive a piece out of all my orders that the welding broke during shipping and customer service was amazing and sent out a new piece that day. I love the jewelry and find it quite affordable.
O and tocara consultant you need to learn how to spell
Four months ago, June 2012, I went to my first Tocara party. I was playing around with the idea of becoming a consultant and came accross this same blog where you ripped Tocara a new one. I thank my lucky stars everyday that I didn't listen to your posts. Direct sales isn't for everyone but my experience with this company is hands down amazing. Sask chick said it bang on...the very few problems that I've had with the jewelry was taken care of, customer service is a priority.
Are you getting paid to say this???? If I know Tocara, they'll take it out of your commission !!!
I am relieved to read this. My friend who has had to find extra work just started being a consultant here in Quebec. When she said the products were made in Quebec...I was skeptical on misinformation so people will purchase. So I started searching to ensure she is with a good reliable company...your comment reassures me. I told my friend, if it is actually made in Quebec we would be paying 5 times the price with limited warranty. Thanks for commenting.
Why would you guys get so confused to choose a Multi Level Network Marketing it should be so easy if you follow what Dr. Charles King at Harvard University says: 4 Keys factors to a network marketing.1- Consumable products " not some products with life time warranty, products people will re order"2- Market Demands " Health & wellness "3- Timing and Trends " Purchase online in the confort of your house "4- Ability to Leverage your time " Building Team "If you can find a company with one of the key factor that's a good thing and more than one even better.Do not listen or take advise from people that's fail or negative, the decision should be yours. People that can not do something always the first to discourage you because they want you to be like them.If you believe and your work hard and work your way up you will make it.If there is one person that's make it than you should be able to make too.http://www.youtube.com/watch?v=iYRYyAByZI4
What disturbs me greatly, and as far as I am concerned tells tales about the reliability and truthfulness of the statements made by the owner of this blog, is the fact that all posts and statements are made anonymous. Not even in the owners profile is there any disclosure about the owners identity or where abouts. I believe that if someone stands by what he/she says and feels that what is claimed is truthful, such claims should be made using ones true identity. Obviously the anonymous blogger has no issue using the Companies name and disclosing the names of the companies owners in his defamation.Yes, I use defamation on purpose. When someone post complaints and statements such as the owner of this blog has done, without identifying himself or reacting to other posts made by people who react to his/her statements, it is obvious that the owner of this blog publishes false and untrue communication with the specific intent, and no other objective than, of injuring another person’s reputation. This, in my opinion, is repulsive.
I have been with Tocara for over 3 years and it is amazaing what you learn when you attend the monthly training meetings. Never has Randall or Debra said the jewellery is made in Canada. Randall has made it very clear that Tocara owns a manufacturing facility in Thailand. Dealing with Tocara has been great, yes, in the beginning we did have growing paids, but I am SO GLAD I stuck it out because now Tocara is a First Class Fine Jewellery Company.So when you want to bitch, think first about your efforts to learn.